Our helpful team of technical experts will be able to help you through the whole process.

If you need help with your project, Request A Design Consultation and our technical team will get back to you within 48 hours.

If you require any advice on installation and maintenance, get in touch with our technical team on technical@richardburbidge.co.uk.

Reliability and safety are vitally important to us at Richard Burbidge. This is why we put every stairparts and decking accessories collections through a series of rigorous tests and assessments by FIRA Furniture Industry Research Association (A BM TRADA Company) the recognised authorities in timber product testing.

Our decking accessories collections are also audited every year to strict standards by The Timber Decking & Cladding Association (TDCA), an independent, not-for-profit, technical and advisory organisation established to provide guidance on the selection, specification and use of timber for the construction of quality decking.

Richard Burbidge decking accessories also carry the TDCA’s DeckMark® Plus certification; a true sign of quality assurance.

Rigorous testing means you can choose Richard Burbidge with confidence. View our test reports here, and view our certifications here.

Yes we recommend acclimatising Richard Burbidge products before fitting to ensure your installation runs smoothly.

For stairparts and mouldings we recommend that you store the products in a room with the same or similar humidity to the room they will be installed in for at least 48 hours. This allows the timber time to become accustomed to the temperature, preventing any expansion or shrinkage issues in the future.

For decking accessories we recommend storing away from heavy rainfall and direct sunlight to prolong the life of the products. Stack the decking on bearers away with a waterproof cover to protect them, this will ensure air is able to easily circulate.

Delivery to your Branch

Deliveries will be made within 5 working days for orders placed by 5pm. We offer free delivery for orders over £200 or more. Orders under £200 are subject to a £25 delivery fee.

Direct to Customer Delivery

Deliveries will be made within 5 working days for orders placed by 5pm. Orders are delivered directly to your customer, and are subject to a £25 delivery fee.

Direct to Site Delivery

Deliveries will be made within 5 working days for orders placed by 5pm. Orders are delivered to a site address, and are subject to a £25 delivery fee.* 

Named Day Deliveries

For urgent deliveries we offer a named day delivery service, the fee is based on the weight and the cost is calculated on an order by order basis, price on application for this service. For orders placed by 3pm orders can be received as early as the following day.

Ireland, Channel Islands & Restricted Areas

Orders to these locations are looked at on an order by order basis by our sales team, and are excluded from named day delivery services. 

Please note all costs above exclude VAT. 

*The delivery fee may change if specialist transport is required.

Returns must be made within 28 days and will be subject to a restocking fee of 25% or £35, whichever value is greater. Open packs cannot be returned for credit. Contact our customer services team on order@richardburbidge.co.uk or call 01691 678300 for returns.

*Costs above exclude VAT.

Richard Burbidge products can be purchased through our trusted stockists located throughout the UK. Find your local retailer with our stockist locator here.

For trade customers, you can purchase our products directly here on our website, simply sign up for a trade account and once approved you will be able to shop. Sign up for a trade account here.